You can process customer complaints directly to the Call INA at 1500738, WhatsApp +628551500738, or email

Don’t worry, try doing the following steps:

A. For cash deposit transactions
1. If a customer makes a cash deposit and the information appears failed, make sure your balance as an agent is sufficient, because the balance in your account will be deducted according to the nominal amount of the cash deposit, and you will receive physical money instead.
2. If your balance is sufficient but failure information appears, there may be a problem with our system, for this we apologize in advance and you can try again in a few moments.

B. For cash withdrawal transactions
1. If a customer makes a cash withdrawal, make sure you prepare physical money in your shop’s cash register, because when a customer makes a cash withdrawal, the customer’s balance will be deducted according to the withdrawal amount, and your balance as an agent will increase, but you are obliged to provide the money physically to the customer according to the nominal amount the customer wanted to withdraw previously.
2. If the customer’s balance is sufficient but failure information appears, there may be a problem with our system, for this we apologize in advance and you can try again in the future.
3. If the customer’s balance is insufficient, failure information will also appear.

1. As a Agent Bina, make sure your customer’s Payment ID / Cellphone Number is correct. If the payment ID / cellphone number is entered incorrectly, failure information will appear.

2. If the input is correct and the balance has been deducted but the payment is still considered failed, then there is a possibility of a system problem on our part or on a third party, for this you can contact Call INA 1500738.
We will return your funds within H+3 working days if it is indicated that the transaction failed.

Don’t worry, you can immediately make a transfer from another bank to your Tabina Laku Pandai account and ensure that in the future your balance is sufficient so the transactions at your shop are not hampered. The way to make sure your balance is not less than the minimum limit you need, according to your current classification.

You must ensure that your balance remains sufficient so that failure does not occur when making transactions.

Bina Agent will be divided into several classifications and each classification can enjoy different benefits in the future. If you want to level up, you can fulfill the terms and condition and contact Bank INA.

You can carry out multiple transactions, according to your classification as an agent. Therefore, you can increase transactions for your store safely and comfortably and also monitor the transactions that you make directly.

Application that can only be used by Bina Agents to process financial or non-financial transactions for Bank INA customers, especially BSA customers.