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What should I do if I forget my username or password?

If you forget your username:

  1. On the ‘Masuk Akun’ page, click ‘Lupa Username/Password ?’
  2. On the ‘Lupa Username/Password’ page, select ‘Lupa Username’
  3. Enter your NIK number on your e-KTP and Password, then click ‘Lanjut’
  4. OTP will be sent via SMS. If you have not received the OTP, you can resend OTP after waiting for 1 minute.
  5. Enter the OTP code sent to your registered phone number.
  6. If correct, then your username will be displayed on the screen. You can copy your username to try logging in again. The process of forgetting your username is complete!

 

If you forget your password:

  1. On the ‘Masuk Akun’ page, click ‘Lupa Username/Password ?’
  2. On the ‘Lupa Username/Password’ page, select ‘Lupa Password’
  3. Enter your Username and NIK number on your e-KTP, then click ‘Continue’
  4. OTP will be sent via SMS. If you have not received the OTP, you can resend OTP after waiting for 1 minute.
  5. Enter the OTP code sent to your registered phone number.
  6. If correct, then you can create a new password. Make sure the New Password text field matches the Confirm New Password text field.
  7. The process of forgetting your password is complete! You can try logging in again.

If you lose your mobile phone, immediately contact Call INA at 1500738, email to BisaNanya@bankina.id, or Whatsapp Bank INA Digital (0855-1500-738).

You can ask for help towards Call INA at 1500738, email to BisaNanya@bankina.id, or Whatsapp Bank INA Digital (0855-1500-738), we are waiting for your submission!

You can make video calls with Bank Ina Officer every Monday – Saturday at 08.00 – 17.00 WIB.

You can update your NPWP data after your Bina account opening has been approved, by:

  1. Go to the ‘Akun’ menu
  2. Select the ‘Ubah Profile’ section
  3. Then select ‘Upload NPWP’
  4. Prepare your TIN and click the ‘Foto NPWP’ button. You can take a photo of your NPWP using your mobile phone camera or upload it from your photo gallery.
  5. Make sure again that the text field displays number that matches the data on your NPWP.
  6. If it is correct, click the ‘Lanjut’ button. Your NPWP data update is complete!

You can still apply for a Bina account opening and if you already have NPWP, you can update your data from the ‘Account’ menu in the Bina application.

Before you make a mistake, make sure the information you enter is correct! But if it’s already wrong, don’t worry 🙂 For data that you cannot change through the application, please contact Call INA at 1500738.

This is a requirement for opening an account following the applicable OJK Regulations.

 

You have to make sure again that your e-KTP photo data can be read clearly and your face photo is clearly visible and not blurry. Also, refrain from wearing masks, glasses, and hats.

The username you create can be a combination of letters and numbers consisting of 8-16 characters. Your username is unique and permanent, therefore you can only create your username once.

While the password you created contains:

  1. Consists of 8-12 characters
  2. There are uppercase and lowercase letters
  3. There are numbers

Username and password are used to enter the Bina application. This information is only for you because it is confidential.

 

Never tell your username, password, OTP, or PIN to anyone, including those on behalf of Bina or Bank Ina Perdana. Bank Ina employees never ask any of your confidential information.